Open Roof Pergolas

Delivery is free on all metal pergolas in 2-3 working days.

The timber pergolas are in fact handmade, so delivery is about 5-7 working days from the point of order. Sometimes sooner. The delivery cost is £35 which covers everything from processing, handling and card transaction fees.

But we would get in touch with delivery details and tracking ahead of delivery!

Yes, we will send you the tracking details as soon as we can.

We don’t use a third-party courier on the timber pergolas - they are delivered using our fleet of delivery drivers to make sure you get the best possible service.

The deliveries are:

• Fully trackable
  
• Sent with a 1-hour delivery time slot
  
• Visible on our tracking app so you can follow the driver’s progress throughout the day
  

If you’re not home, the drivers are also happy to leave your order in a safe place (where suitable).

For our metal pergolas, we use a selection of trusted third-party couriers to ensure safe and reliable delivery.

Orders are dispatched as quickly as possible, and tracking is usually available within 24 hours of shipment. Once your order is on the way, you’ll be able to follow its progress using the courier tracking link.

If you have any questions or run into any issues with delivery, just call or email us and we’ll get it sorted straight away.

Yes - we do offer custom pergolas but in timber only.

All of the bespoke timber pergolas are handmade to order in Devon, allowing you to choose the size and style that best fits your space.

If you’d like a quote, just get in touch with your required measurements and we’ll be happy to help.

Yes, VAT is included.

Yes. In most cases you can attach hanging lights and some types of outdoor heaters, but it should always be carried out safely.

We suggest:

• Only using outdoor-rated (weatherproof) electrical fittings
  
• Making sure anything hung is securely fixed and within the pergola’s load limits
  
• Avoiding heavy items being suspended from slats or moving roof sections (if applicable)
  
• Using a fully qualified electrician for any wired lighting or heater installation
  

For safety reasons, we don’t recommend hanging very heavy items or using open-flame heat sources.

Yes - a pergola can be installed on sloped or uneven ground, but it’s really important that the base is properly prepared first.

For the best results (and a safe, "stable" finish), we always recommend installing your pergola on a solid, level surface such as patio slabs, concrete, decking, or a suitable timber base frame. You could always use a handy spirit level to check. This is especially important for louvred pergolas, where the roof does need to sit perfectly level to open and close smoothly.

If your garden has a slight slope, you might actually be able to level the pergola using a prepared base or adjustable fixings. For steeper slopes, it’s generally best to create a level platform first using groundwork or a raised frame.

If you’re unsure, send us a photo of your area. We’re happy to advise on the best way to install your pergola securely.

Yes - all of the timber pergola components are pressure treated, including the roofing timbers.

This treatment helps protect the wood against rot, decay, and weather damage, making it far more suitable for year-round outdoor use and helping to ensure your pergola lasts for many years with the right care.

In most cases, you can usually install a pergola in your garden without planning permission, as long as it meets UK permitted development guidelines.

Rules can vary depending on things like the pergola’s height, where it’s sitting, and whether your property is listed or in a conservation area.

To be safe, we always recommend checking with your local council before installation, especially if you're unsure.

Pergolas are low maintenance, but a little care does really go a long way in keeping them looking great for years.

For the pressure-treated timber pergolas, we recommend:

• Giving it a quick clean once or twice a year using warm soapy water and a soft brush
  
• Keeping the base area clear of leaves, moss, and standing water
  
• Checking fixings/bolts occasionally to make sure everything stays tight and secure
  
• Applying a wood stain, oil, or protective finish every couple of years if you want to enhance the colour and add extra weather protection
  

Because the timber is pressure treated, it’s already protected against rot and decay. But adding a finish can help preserve the appearance over time, especially in harsher weather!

On the timber pergolas, these are made to order, and therefore non-returnable.

You can return your metal pergola, as long as it's within 30 days of delivery.

To be eligible for a return, items must be:

• Unused and in original condition
  
• In their original packaging
  
• Resalable (not damaged, installed, or altered)

You would be responsible for returning the flat-packed item to the warehouse in Nottingham.

Once your return is approved and received, we’ll process your refund as quickly as possible.

Refunds are processed within 7 days from when we receive the item(s).